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Questions? Start Here.
Answers for people weighing an install, and quick support for existing customers. Do not see your question? Call or text us any time.
Thinking about an install
Before You Buy
How much does a security system cost?
Pricing depends on the number of cameras or devices, the wiring path, storage, and the property itself. We review the scope first and provide a written quote before work begins.
Wired or wireless — which is better?
Both have a place. Wired systems are the most reliable and best for permanent coverage; wireless is faster to install and flexible for spots that are hard to reach. We recommend the right mix for your property during the survey.
Do I need special internet for cameras?
For remote viewing on your phone, yes — a normal broadband connection is plenty. If your Wi-Fi does not reach where the cameras go, that is exactly the kind of thing we fix as part of the install.
How long does an install take?
Many residential installs are done in a day. Larger homes and commercial sites take longer; we give you a clear timeline with your quote.
Do you handle both homes and businesses?
Yes — residential and commercial, to the same standard. See For your home or For your business.
Already a customer
Support & Service
One of my cameras is offline — what do I do?
First, check that the camera has power and your internet connection is working. If the system is still offline, call or text with the equipment and symptoms. If your project includes a service agreement, we will review its terms with you.
How do I view my cameras remotely?
Through the app we set up during your install. If you have a new phone or lost access, contact us and we will walk you through getting back in.
Something is not working right — is it under warranty?
Call or text with the equipment and issue. Product coverage and service terms vary, so we will review the written proposal or service agreement for your project and explain the next step.
How does payment work?
The project price and payment schedule are included in the written quote. Ask about payment options when you request your estimate.
Can you add to a system you already installed?
Absolutely — more cameras, another door, extended coverage. Because we installed it, expansions are straightforward.
Metro Detroit · residential & commercial
Still Have A Question?
Call or text and a real person will help — no phone trees.